The aim
This site is built to be usable with a keyboard, a screen reader, a phone, and a slow connection. The pages are static HTML with semantic headings, landmarks, and links. There are no pop-ups, autoplay videos, or chat widgets to fight with.
What is in place
- Semantic HTML with one main landmark and a skip link.
- Visible focus styles for links, buttons, and form controls.
- Text contrast checked against the page background.
- Native disclosure elements for FAQs and the mobile menu, so they work without JavaScript.
- Reduced-motion support for people who prefer less animation.
- Responsive layout that reflows at narrow widths without horizontal scrolling.
- Phone links throughout the site for one-tap calling on mobile.
Known limitations
This site has not completed a formal third-party accessibility audit. Some pages use a sticky navigation bar and a mobile call dock; both can be dismissed or ignored with keyboard navigation. If a specific page or control is difficult to use, call the desk and describe the problem. We will fix what we can and provide the information by phone in the meantime.
Contact
Call (877) 454-8068, 7am–10pm ET, seven days a week. For a life-threatening emergency, call 911 or the utility first.