What that means for a call
Hard freezes and older housing are a difficult combination. In Anchorage, where the median home was built in 1982 and about 45% predate 1980, a winter call often starts with a pipe on an exterior wall or a shutoff that has not moved in years.
Local watch-outs
- Know where the main water shutoff is before a pipe freezes. During a deep freeze, open the cabinet doors under sinks on exterior walls and let a faucet trickle.
- Clear snow from vents, gutters, and the areas around exterior equipment. Do not bury a gas meter, and keep the furnace exhaust and intake clear.
What the desk hears in Anchorage
In Anchorage, the first calls tend to involve plumbing, hvac & heating, roofing.
Plumbing
Frozen lines, exterior-wall pipes, and shutoffs that have not moved in years.
HVAC & Heating
Furnaces and heat pumps that carry the house through a hard winter.
Roofing
Snow load, ice dams, and freeze-thaw at the flashing.
Snow Removal
Driveways, walks, ice, and the morning after a storm.
Garage Doors
Doors off track, broken springs, opener failures, and unsafe reversals.
Chimney Services
Creosote, blockages, leaks, caps, and the yearly chimney safety check.
Before you call
A short list makes the first minute more useful. You do not need to diagnose anything; you just need to describe the situation.
- Your Anchorage ZIP code.
- What is happening right now, and when it started.
- Whether water, power, or gas is already shut off.
- The age of the home and the fixture, if you know it.
- Any recent repair or installation near the problem.
- Know where the main water shutoff is before a pipe freezes. During a deep freeze, open the cabinet doors under sinks on exterior walls and let a faucet trickle.
The full index in Anchorage
If you do not see the exact problem, call and describe it.
Nearby desks
The same call desk covers these communities around Anchorage.